Terms &
Conditions.

1. About these terms

These Terms and Conditions (“Terms”) govern access to and use of the website at www.strongpoint.com.au, our software, client portals, integrations and related online services (together, the “Services”) provided by Strongpoint (ABN 34 093 188 820).

By accessing or using the Services, you agree to these Terms. If you use the Services for an organisation, you confirm that you are authorised to bind that organisation. If you do not agree, do not use the Services.

2. Other agreements

Specific projects, subscriptions or managed services may be governed by a proposal, statement of work, order form or separate agreement. If that agreement conflicts with these Terms, the specific agreement prevails to the extent of the conflict. Our Privacy Policy explains how we handle personal information.

3. Accounts and authorised users

You must provide accurate information, keep credentials confidential and promptly tell us about suspected unauthorised access. You are responsible for activity by users you authorise and for managing their access. We may require reasonable identity or authority verification before acting on sensitive requests.

4. Acceptable use

You must not:

• use the Services unlawfully, fraudulently or in a way that infringes another person’s rights;
• introduce malware or attempt to bypass authentication, security controls, usage limits or access restrictions;
• probe, scan, disrupt or place an unreasonable load on the Services without our written permission;
• access data or accounts without proper authority;
• reverse engineer or copy the Services except to the extent the law expressly permits; or
• use automated tools to scrape the Services or simulate user actions in a way that circumvents third-party platform controls.

We may suspend or restrict access where reasonably necessary to protect the Services, users or third parties, investigate suspected misuse, or comply with law.

5. Your content and data

You retain ownership of content and data you provide or authorise us to access (“Your Content”). You grant us a limited licence to host, copy, process, transmit and display Your Content only as needed to provide, secure and support the Services and fulfil our legal obligations.

You are responsible for ensuring that Your Content is accurate, lawful and supplied with all necessary rights and consents. You should maintain appropriate source records and backups unless a specific agreement says we are responsible for them.

6. Third-party services and integrations

The Services may connect to third-party products such as Xero. Your use of a third-party service remains subject to that provider’s terms, availability and permissions. You authorise us to exchange data with a connected service as needed to perform the functions you select.

We do not control third-party services and are not responsible for changes, outages or acts of those providers. You may disconnect an integration, but doing so may prevent related features from operating.

7. AI-assisted and automated output

Some features may use automation or artificial intelligence to assist with drafting, classification, analysis or production. Such output may be incomplete or incorrect and is provided as an aid, not as professional financial, legal, tax or accounting advice. You must review output and exercise appropriate human judgement before relying on it or using it in consequential decisions.

Data obtained through the Xero API will not be used to train, fine-tune, adapt or enhance an artificial intelligence or machine-learning model.

8. Our intellectual property

We and our licensors retain ownership of the Services, software, designs, documentation, trademarks and other materials we provide, excluding Your Content and any deliverables assigned to you under a specific agreement. We grant you a limited, non-exclusive, non-transferable and revocable right to use the Services for their intended business purpose while these Terms apply.

Feedback may be used by us without restriction or payment, provided we do not identify you publicly without permission.

9. Availability and changes

We aim to provide reliable Services but do not promise uninterrupted or error-free operation. Maintenance, security events, internet failures and third-party dependencies may affect availability. We may change the Services where reasonably necessary, including to improve functionality, security or legal compliance.

10. Fees

Fees, payment dates, taxes and renewal terms will be specified in the applicable proposal, order or service agreement. Unless stated otherwise, quoted fees exclude GST. You remain responsible for third-party fees associated with connected services.

11. Consumer guarantees and disclaimers

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Subject to those non-excludable rights and any express written agreement, the Services are provided on an “as available” basis. To the maximum extent permitted by law, we exclude implied warranties and do not warrant that the Services will meet every requirement, be continuously available or produce error-free results.

12. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings arising from the Services.

Where liability cannot be excluded but may be limited, our liability is limited, at our option, to resupplying the relevant services or paying the reasonable cost of having them supplied again. Any additional or different liability arrangements in a specific written agreement continue to apply.

13. Ending access

You may stop using the Services at any time, subject to any specific agreement. We may suspend or terminate access for material breach, unlawful or harmful use, non-payment, security risk, or where required by law. Provisions intended to operate after termination—including ownership, accrued payment obligations, disclaimers and liability limits—survive.

14. General

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and courts entitled to hear appeals from them. If part of these Terms is unenforceable, it is severed and the remainder continues. A failure to enforce a right is not a waiver.

We may update these Terms from time to time. The current version will be published here with its effective date. If a change materially affects an ongoing paid Service, we will provide reasonable notice where practicable.

15. Contact